Teams at Semrush

Manage a portfolio of MidMarket APAC customers to drive retention, renewals, onboarding, upsell, and advocacy. Build stakeholder relationships, link Semrush features to customer business value, manage renewal pipeline, collaborate with Sales and Marketing, and surface customer feedback to inform product improvements.

This role involves managing the customer onboarding experience, ensuring customer success, building relationships, and advocating for customer needs while tracking performance metrics.

The Enterprise Solution Engineer will collaborate with customers in technical pre-sales and establish strategic relationships, validate solutions, and support sales objectives.