Teams at SBI Card

Leads regional credit card sales across open market, cobrand, telesales, digital, and partner channels. Manages ASMs, field sales teams, call centers, distribution points, manpower planning, training, productivity, partner relationships, digital sourcing, backend fulfillment, and compliance. Drives new account acquisition, premium card sales, insurance cross-sell, cost optimization, customer satisfaction, complaint resolution, and achievement of regional sales and team performance targets.

Leads regional credit card distribution sales across telecalling, retail, digital, cobrand, and other channels. Manages ASMs, front-line sales teams, call centers, partners, fulfillment, manpower planning, training, productivity, customer satisfaction, and compliance. Drives new accounts, premium card sales, insurance cross-sell, digital sourcing, cost optimization, lead conversion, and operational performance across a widespread territory.

Leads end-to-end middleware technology projects, overseeing timelines, quality, stakeholders, vendors, and solution delivery. Designs scalable integration architectures using SOA, Oracle Service Bus, web services, Java, Spring Boot microservices, APIs, Oracle FMW, and Apigee. Establishes IT delivery processes, manages risks and blockers, communicates with executives and business users, and identifies opportunities to improve integration strategy and efficiency.