Lead design and execution of training programs, ensure quality delivery, collaborate with stakeholders, manage projects, and oversee team of trainers to enhance employee skills and performance.

Responsible for processing customer refunds, resolving complaints, analyzing issues, and improving customer experiences, ensuring timely resolution and adherence to quality standards.

The role involves fraud detection and prevention through thorough analysis of applications and transactions, compliance monitoring, and customer communication. The position ensures effective decision making while maintaining customer experience and adherence to regulatory guidelines.

Responsible for cheque processing and managing complaints efficiently. This includes processing payment files, ensuring timely resolution of queries, and maintaining operational accuracy.