Teams at Redis (redis.io)

Provide L1 technical support for Redis products (cloud and on‑prem), troubleshoot installation, latency and command issues, work with PaaS providers, escalate to internal teams, maintain SLAs, document solutions, and support customers in a 24/7 environment.

As a Technical Support Engineer, you will troubleshoot complex software issues, collaborate with engineering, and advocate for customers to resolve issues efficiently while managing communication among various teams.

The Regional Account Executive will formulate and execute sales strategies for Redis Enterprise, targeting major brands and exceeding sales quotas through relationship building and consultative selling.