Teams at Red Hat

Provides strategic technical guidance, hands-on support, troubleshooting, and architectural advice to Red Hat customers using OpenShift. The role identifies technical risks, resolves complex issues, conducts account and technical reviews, collaborates with engineering and product teams, mentors colleagues, develops best practices, and supports customer success and retention. Travel to customer sites and events may be required.

Supports consulting sales in India by managing inquiries, coordinating technical responses, developing proposals, negotiating services agreements, forecasting bookings, validating engagement scope, and meeting sales targets. The role requires strong expertise in cloud-native platforms, containers, Kubernetes, DevOps, hyperscalers, agile transformation, and enterprise technology consulting, along with executive presentation and consultative selling skills.

Leads complex technical troubleshooting, customer engagements, platform adoption, and resolution of non-routine issues for enterprise accounts. Provides expert guidance on Red Hat OpenStack, OpenShift, Kubernetes, Linux, Ceph, and cloud technologies. Develops customer relationships, engagement plans, workshops, and technical reviews; collaborates with sales, product, engineering, and field teams; mentors team members; improves support processes; and travels to customer sites and events as needed.