Teams at OpenGov

Provides Tier 1 technical support to government customers through phone, chat, web, and email. Responsibilities include managing Salesforce Service Cloud cases, troubleshooting technologies and data issues, triaging incidents, researching defects, documenting resolutions, delivering software guidance and training, maintaining knowledge resources, and using AI tools. The role requires strong technical aptitude, communication, organization, prioritization, teamwork, and willingness to work scheduled and rotating after-hours shifts.

Develop and lead scalable cloud-native SaaS features using ReactJS, TypeScript, GraphQL, and NodeJS. Translate business needs into technical solutions, troubleshoot complex issues, mentor junior engineers, improve development processes, and advocate for modern technologies. Collaborate cross-functionally and with customers to deliver high-quality government software, including AI-driven user experiences, agents, and workflow automation.

Build and deliver scalable SaaS features for government agencies using full-stack technologies including ReactJS, TypeScript, GraphQL, and NodeJS. Responsibilities include translating business requirements into technical solutions, writing maintainable software, debugging complex issues, improving engineering processes, mentoring junior engineers, and evaluating emerging technologies. The role also involves AI-driven user experiences, workflow automation, observability, and event-driven architecture.