Jobs at OpenGov

Provides Tier 1 technical support to government customers through phone, chat, web, and email. Responsibilities include managing Salesforce Service Cloud cases, troubleshooting technologies and data issues, triaging incidents, researching defects, documenting resolutions, delivering software guidance and training, maintaining knowledge resources, and using AI tools. The role requires strong technical aptitude, communication, organization, prioritization, teamwork, and willingness to work scheduled and rotating after-hours shifts.

Develop and lead scalable cloud-native SaaS features using ReactJS, TypeScript, GraphQL, and NodeJS. Translate business needs into technical solutions, troubleshoot complex issues, mentor junior engineers, improve development processes, and advocate for modern technologies. Collaborate cross-functionally and with customers to deliver high-quality government software, including AI-driven user experiences, agents, and workflow automation.

Build and deliver scalable SaaS features for government agencies using full-stack technologies including ReactJS, TypeScript, GraphQL, and NodeJS. Responsibilities include translating business requirements into technical solutions, writing maintainable software, debugging complex issues, improving engineering processes, mentoring junior engineers, and evaluating emerging technologies. The role also involves AI-driven user experiences, workflow automation, observability, and event-driven architecture.

Develop and lead scalable SaaS features for government-focused products using ReactJS, TypeScript, GraphQL, and NodeJS. Translate business requirements into technical solutions, troubleshoot complex issues, mentor engineers, improve development processes, and promote operational excellence. The role requires full-stack development, cloud-native application experience, AI-driven UX familiarity, event-driven architecture, API integration, observability, and AWS or Azure expertise.

Build and improve full-stack APIs, microservices, database models, and frontend experiences for enterprise government software. Own features from problem definition through production monitoring, collaborate with Product and Design, and develop AI-powered workflows and user experiences. Use AI-assisted coding tools, review human- and AI-generated code, mentor teammates, improve engineering processes, and work directly with customers in a fast-paced SaaS environment.

Owns foundational product areas, especially Identity and Access Management, from customer discovery and roadmap prioritization through specification, development, launch, and iteration. The role defines product vision, user experience flows, acceptance criteria, and business outcomes while partnering closely with engineering and customers. It also requires shipping code with AI-native tools, analyzing adoption metrics, representing the product in customer and cross-functional reviews, and identifying platform investment opportunities.

Build and deliver scalable SaaS features for government agencies using ReactJS, TypeScript, GraphQL, NodeJS, and Python. Responsibilities include end-to-end development, secure authentication and authorization, debugging, cross-functional collaboration, process improvement, and mentoring junior engineers. The role also involves AI-driven UX, workflow automation, observability, event-driven architecture, and advocating for modern engineering practices.

Own an ERP product domain end to end, including customer discovery, roadmap, user experience, software delivery, implementation support, launches, adoption, and revenue outcomes. The role requires product judgment in complex government finance workflows, direct customer engagement, precise acceptance criteria, collaboration with engineering and services, and willingness to build with AI-native tools.

Leads global IT operations and end-user services across US and India teams. Owns IT platforms, identity and access management, networks, office infrastructure, asset management, service quality, SLAs, incident and change management, compliance, budgets, and managed service providers. Develops distributed teams, drives automation, supports site buildouts, and partners with Security and Systems Engineering to maintain reliable, secure enterprise technology.

Designs and configures scalable business applications using Government App Builder. Responsibilities include data modeling, workflow automation, business-rule scripting, integrations, data migrations, troubleshooting, technical documentation, and implementation support. The role partners with customers, project managers, and implementation consultants to translate business processes into configurable solutions and deliver them across concurrent engagements.

Leads complex government software implementations from requirements validation through go-live. Owns platform configuration, SQL and Python-based data migration, ETL, reconciliation, testing, and customer enablement. Serves as a technical advisor to government stakeholders, reviews configuration and data quality, mentors implementation engineers, and improves implementation standards, tooling, and delivery processes. Partners with project management, customer success, data integration, and product teams to resolve customer needs and enhance the platform.

Manages Indian direct and indirect tax compliance, including TDS, GST, corporate tax, transfer pricing, and tax provisions. Oversees fixed asset accounting in NetSuite FAM across Indian and US GAAP books, depreciation, reconciliations, CWIP, audits, and month-end close. Maintains compliance calendars and control documentation, responds to tax notices and auditor queries, and develops AI-assisted reconciliation and compliance workflows with appropriate confidentiality controls.

Own the architecture, integration design, data model, security, and technical roadmap for OpenGov’s global HR technology ecosystem. Lead Workday architecture across HCM, payroll, benefits, recruiting, talent, reporting, and security, while integrating platforms such as ADP, Ashby, CultureAmp, NetSuite, Snowflake, and Workato. Personally deliver complex configurations, integrations, and reports; govern data privacy and quality; mentor administrators; influence business and technical stakeholders; and guide AI, automation, vendors, and cross-functional HR technology initiatives.

Lead and manage a team administering and improving the HR technology stack (primarily Workday), supporting payroll, benefits, talent, recruiting, onboarding/offboarding, integrations, reporting, and HR data governance across US and India. Own vendor relationships (Ashby, engagement survey), deliver projects end-to-end, build reports/dashboards, ensure compliance, and provide hands-on techno-functional leadership while mentoring the team.

Lead end-to-end customer data integration and migration projects using SQL, ETL, and scripting. Act as technical advisor, design tailored solutions, manage 10–15 projects, document requirements, mentor juniors, and collaborate with government stakeholders and cross-functional teams to improve and automate data workflows.