Teams at NTT DATA

Provides administrative support for a managed services client service desk. Responsibilities include receiving, validating, logging, categorizing, and prioritizing client requests; following escalation procedures; maintaining ticket documentation; and supporting efficient incident resolution. The role requires strong communication, attention to detail, sound judgment, client focus, and availability for 24x7 rostered shifts.

Provides first-line monitoring and technical support for client collaboration, contact centre, and voice systems. Responsibilities include monitoring cloud infrastructure, triaging and resolving incidents, performing approved patching and configuration changes, supporting clients by phone or chat, meeting service-level agreements, updating knowledge articles, improving processes, automating routine tasks, and ensuring effective shift handovers.

Lead and support account-based marketing strategies for select high-value accounts: research targets, design personalized campaigns and content, collaborate with sales and product, use CRM and marketing automation to track performance, coordinate events, and measure ABM success to drive pipeline and revenue growth.