Teams at NewRocket

Leads ServiceNow solution architecture for complex professional services projects, focusing on ITSM, Service Catalog, integrations, custom applications, workflows, scripting, Service Mapping, and Event Management. Gathers requirements, designs and implements technical solutions, mentors software engineers, supports testing and deployment, remediates production incidents, and maintains documentation. Requires extensive ServiceNow implementation and integration experience, technical design capabilities, and strategic coordination skills.

Lead and mentor ServiceNow software engineers delivering complex customer projects. Gather requirements for SecOps applications, configure workflows, UI, business logic, integrations, service maps, event management, and custom applications. Support testing, environment deployments, incident remediation, technical documentation, and alignment with technical leads. The role requires strong ServiceNow SecOps, scripting, integration, and platform development experience, along with ongoing certification development.

Lead ServiceNow implementations by running workshops, defining customer needs, producing functional specs and wireframes, managing priorities, partnering with technical teams for demos, and facilitating UAT and acceptance testing to improve business processes and customer outcomes.