Teams at NewRocket

Develop and enhance ServiceNow TSM/OMT applications for work order management, scheduling, dispatch, discovery, service mapping, and CMDB operations. Collaborate with stakeholders and technical SMEs, configure MID servers and discovery patterns, develop REST integrations, maintain event rules, prevent duplicate configuration items, and migrate Service Mapping patterns across environments.

Leads day-to-day ServiceNow operations supporting telecom processes, including workflow management, SLA governance, incident and escalation handling, performance reporting, and continuous improvement. Coordinates operations teams, technical stakeholders, telecom SMEs, and customers to ensure stable, compliant service delivery. Responsibilities include workload allocation, shift coverage, root-cause analysis, process transitions, documentation, operational reviews, automation, and corrective actions.

The ServiceNow Solution Architect - AI role involves leading and mentoring a team, designing and deploying AI-driven applications, managing application development, and integrating solutions into ServiceNow modules. Responsibilities include coordinating with stakeholders, troubleshooting, and ensuring adherence to technical standards.