Teams at Neon (neonpay.com)

Lead payments operational functions including dispute and chargeback management, fraud investigations, payment performance monitoring, PSP and partner management, and operational support for Customer Success. Define SLAs, drive tooling and automation priorities, set operational standards, and own incident response and reporting to improve outcomes across payments, risk, fraud, and compliance.

Work with sales and customer success to onboard partners, own customer-facing docs and API documentation, implement customer-specific full-stack features, and lead the partner engineering team to scale operations and standards.