Provide multi-channel travel support for flights, hotels, cars and rail; maintain supplier and system knowledge; meet SLAs and performance metrics; give product feedback; follow travel/expense policies; participate in training and team meetings.

Designs, builds, and delivers global L&D content and onboarding curricula, maintains the LMS, runs training sessions, conducts learning needs analyses, and partners with stakeholders to measure and improve learning outcomes.

Manage a team of Travel Consultants, overseeing operations, performance, and customer relationships. Cultivate team development and implement process improvements.

As an Analyst, you'll manage the lifecycle of Agency Debit and Credit Memos, investigate discrepancies, and resolve disputes with airlines, ensuring reconciliation accuracy and process improvements.