The Manager of Travel Experience will oversee a team of travel consultants, focusing on performance management, customer relationship development, and process improvement. Responsibilities include coaching team members, managing escalations, collaborating with stakeholders, and utilizing data for operational strategies. A strong customer-centric approach is essential, along with the ability to develop team skills and enhance productivity.

Support travelers by providing best-in-class travel assistance via chat, call, and email while ensuring customer satisfaction and compliance with travel policies.