The Real-Time Analyst will manage real-time support volumes, make scheduling adjustments, analyze data, and optimize workforce productivity across contact centers.

Manage a team of travel consultants, enhancing customer experience, resolving issues, and developing processes while maintaining a strong relationship with a key customer account.

The Operations Manager leads scalable operations, collaborates cross-functionally, drives strategic improvements, and manages projects in a dynamic environment.

Lead and support a team of travel agents, managing escalated issues, training staff, and ensuring high customer satisfaction in travel services.

The role focuses on designing and delivering learning materials, managing the learning management system, and ensuring high-quality training for new hires. It involves collaboration with stakeholders and continuous improvement of learning content to enhance customer experiences.