Teams at Müller's Solutions

Designs, configures, and implements ServiceNow SecOps solutions, including Security Incident Response, Vulnerability Response, Configuration Compliance, and Threat Intelligence. Develops customizations, security workflows, playbooks, dashboards, and integrations with SIEM, vulnerability scanning, and EDR platforms. Supports CMDB configuration, testing, deployment, upgrades, and post-launch operations while translating requirements into technical designs, mentoring junior developers, and documenting solutions. The role is onsite in Dubai.

Lead requirements gathering and process design for ServiceNow Security Operations implementations. Facilitate stakeholder workshops, document requirements, design security workflows, write user stories and functional specifications, support integrations with security tools, define KPIs and reporting, and coordinate UAT, training, change management, and backlog prioritization across security and technical teams.

Lead QA for ServiceNow Security Operations implementations, covering functional, integration, regression, and UAT testing across SIR and VR. Build automated tests with ServiceNow ATF, validate security workflows, integrations, playbooks, SLAs, access controls, and notifications, and manage defects through resolution. Support upgrades, maintain test documentation and reports, and improve QA practices while collaborating with developers and security teams.