Teams at MSX International

Leads regional training and capability development for automotive dealership sales teams. Responsibilities include planning training calendars, conducting training needs analyses, delivering sales, product, EV, ICE, customer experience, and launch programs, coaching teams in the field, coordinating with OEMs and dealerships, and measuring effectiveness through assessments, certifications, observations, reports, and business metrics.

Provides technical diagnosis, repair, and programming support to automotive dealers through remote assistance and dealer visits. Analyzes vehicle service-quality feedback and Non-F1 cases, develops countermeasures, clears delayed diagnoses, and deploys Fix It Right practices. The role also creates training modules, trains dealer technicians, supports new vehicle launches, and recommends improvements involving diagnostics, tooling, technical literature, and vehicle communication systems.

Engage customers throughout the vehicle purchase journey, from inquiry through delivery. Conduct vehicle demonstrations and assist with test rides, explain pricing, handle objections, answer questions, and follow up with prospects. Coordinate with dealership teams, support daily dealership operations, collect customer feedback, maintain relationships, and contribute to sales conversion and customer satisfaction goals.