Teams at Miratech

Provide L3 production support for NICE CXone contact center environments: monitor platform health, resolve incidents/outages, perform RCAs, support ACD/IVR/routing/agent desktop/digital channels, troubleshoot integrations and APIs, support deployments, and drive automation and operational improvements.

Lead strategic expansion of US-headquartered Fortune 500 accounts from India by developing executive relationships, identifying new buying centers within GCCs and contact centers, converting local presence into multi-year global engagements, growing pipeline and wallet share, and exceeding revenue and profitability targets through CX, AI, and cloud-enabled solutions.

Lead full-cycle global IT recruiting for enterprise software and engineering roles. Develop creative sourcing strategies, partner with hiring managers and leaders, drive inclusive hiring, use recruitment analytics and technologies, improve hiring workflows, and negotiate offers to attract top talent.