Jobs at Miratech

The Regional Sales Manager oversees account growth within Indian business units for US-based Fortune 500 clients, focusing on strategic expansion and executive relationship building.

Design, provision, and maintain secure, scalable AWS infrastructure (EKS/ECS). Build and optimize CI/CD pipelines with GitLab CI and Azure DevOps. Use Terraform and Ansible for IaC and configuration. Develop automation and tooling in Python/Java/Golang. Monitor platform reliability, troubleshoot issues, and collaborate with .NET teams to streamline the development lifecycle and implement DevOps best practices.

The role involves designing and managing integrations for Amazon Connect, building scalable APIs, and collaborating with teams for seamless functionality.

Design, develop, and deploy conversational AI chatbots and voice bots using Dialogflow CX and related Google CCAI technologies. Implement LLM playbooks, NLP/NLU, TTS/STT, backend integrations, APIs and databases, troubleshoot distributed systems, and collaborate with cross-functional teams to deliver scalable cloud-native conversational experiences.

Design, develop, and deploy conversational AI (chatbots and voice bots) using Dialogflow CX and related cloud technologies. Build backend integrations in Python, implement NLP/LLM features (TTS, STT, SSML), troubleshoot distributed systems, and collaborate with cross-functional teams to deliver scalable chatbot solutions.

Design, implement, and optimize observability across applications, infrastructure, and cloud. Build dashboards, alerts, and automation (runbooks, self-healing). Define SLIs/SLOs, improve MTTD/MTTR, enable anomaly detection/AIOps, integrate with CI/CD and ITSM, and collaborate cross-functionally on observability standards.

Support and maintain AWS-based CCaaS contact center environments. Monitor, troubleshoot, and resolve production issues using Splunk, CloudWatch, and observability tools. Build monitoring, dashboards, and automation; collaborate with developers and vendors to improve reliability and perform root cause analysis.