Teams at Lokal

Conducts quality audits of calls, chats, and video sessions; evaluates customer interactions against service standards; provides coaching and feedback; manages onboarding and refresher training; develops SOPs, learning materials, assessments, and certifications; analyzes quality and performance trends; and partners with Operations to improve customer experience and service delivery.

Conduct quality audits of calls, chats, video sessions, and customer interactions; evaluate service standards and SOP compliance; provide coaching and feedback; manage onboarding and refresher training; develop training materials, assessments, and certification programs; analyze quality and performance trends; and partner with Operations to implement corrective actions and improve customer experience.

Edit short- and mid-form videos (reels, ads, promos, explainers) with strong storytelling, pacing, color grading, text animation and sound design. Tailor edits to platform behaviors, collaborate with creative teams, track ad metrics, and ensure linguistic and cultural accuracy for Telugu audience content.