JoVE
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Provides Level 1 technical support for distributed employees, troubleshooting hardware, software, operating systems, peripherals, connectivity, accounts, collaboration tools, and VoIP systems. Responsibilities include device deployment, onboarding and offboarding, access administration, ticket resolution, asset tracking, documentation, security procedure adherence, and escalation of complex issues. The role requires strong customer service, clear communication, practical troubleshooting, and administration experience across Windows, macOS, Google Workspace, Microsoft 365, and related IT tools.
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Develops short-form microlearning videos for business and professional skills. Responsibilities include researching topics, writing scripts, creating storyboards, developing scenarios and assessments, using generative AI, collaborating with production teams, reviewing videos for quality and accuracy, and managing multiple lessons through completion. The role requires strong instructional design, writing, research, visual storytelling, editorial judgment, and cross-functional collaboration skills.
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Own and improve marketing operations through HubSpot automation, lifecycle journeys, email campaigns, database management, data-quality controls, lead scoring, dashboards, attribution, and funnel analysis. Partner with RevOps, Sales, and Product to improve CRM integrity, campaign performance, sales handoffs, and pipeline contribution. Conduct QA, deliverability monitoring, A/B testing, and marketing analytics while introducing tools and reusable processes that increase productivity and reduce errors.
