Jobs at Informa

Drive sales of open access publishing solutions to research institutions, universities, societies, and funders in India. Manage strategic accounts, develop new business, grow article processing charge revenue, and sell memberships, platforms, gateways, and prepaid packages. Build relationships with academic decision-makers, coordinate post-sale support, report on sales progress, attend conferences, and travel extensively across the territory.

Leads centralized editorial services operations, managing coordinator teams, workflow, service levels, quality, KPIs, SLAs, backlogs, capacity, and customer outcomes. The role drives corrective action and continuous improvement using Lean Six Sigma, Kaizen, Agile, and Kanban practices; coaches teams; manages performance and change; maintains controls and documentation; and provides data-driven reporting, risk escalation, and recommendations to the Editorial Services Director.

Leads the strategic direction, operational performance, service delivery, and continuous improvement of the Editorial Services function. Oversees capacity, quality, risks, governance, stakeholder engagement, change management, and business benefits. Coaches Editorial Services Managers, drives Lean Six Sigma and Agile process improvements, manages complex projects, and ensures services meet business and editor needs across a global organization.

Lead marketing strategies and campaigns to increase journal article submissions, researcher engagement, brand visibility, and Open Research awareness across South Asia and Sub-Saharan Africa. Analyze performance metrics, manage targeted email and digital campaigns, build relationships with academic stakeholders, deliver events and webinars, produce marketing reports, and provide strategic recommendations while collaborating across internal teams.

Leads institutional marketing activation across academic and government accounts, driving content usage, researcher engagement, publishing participation, renewals, and revenue growth. Builds relationships with libraries, government bodies, funders, and academic societies; develops campaigns, training, webinars, and digital programs; manages segmentation, budgets, agencies, dashboards, and cross-functional delivery. Adapts partnership programs for Sub-Saharan Africa and represents the organization at conferences and policy forums.

Lead B2B demand-generation and funnel-activation campaigns focused on qualified leads, pipeline contribution, and revenue growth. Manage ABM, CRM analytics, marketing automation, content, email, paid search, paid social, webinars, and lead nurturing. Partner with sales and commercial teams to optimize qualification, handoffs, conversion, targeting, and campaign ROI using Salesforce and performance data.