Teams at Flagstar Bank

Resolves high-level, escalated banking complaints from regulators, congressional offices, executive leadership, the BBB, social media, and clients. Investigates issues, conducts root-cause analysis, drafts compliant response letters, manages case documentation and deadlines, supports audits, and recommends policy and process improvements. The role requires strong communication, conflict resolution, financial-services knowledge, regulatory awareness, analytical ability, and collaboration across departments.

Resolves high-level, reputationally sensitive complaints involving bank products, accounts, platforms, and client experiences. Investigates escalations from regulators, congressional offices, the BBB, executives, and social media; conducts root cause analysis; drafts compliant response letters; documents cases; meets regulatory and internal deadlines; supports audits; and recommends policy and process improvements.

Leads equipment finance capital markets syndication, including deal sourcing, structuring, client and investor relationship management, negotiations, documentation, and transaction execution. Builds institutional investor and syndication partner networks, advises clients on financing strategies, manages pipeline and fee-income growth, monitors market and regulatory developments, and coordinates internal leasing, credit, risk, and control teams. Represents the organization at industry events and contributes to strategic business expansion.