Teams at EXL

Process transactions according to desktop procedures, meet SLA targets, maintain transaction quality, submit daily process reports, follow attendance schedules, and comply with company policies. The role reports performance and concerns to an Assistant Manager and Manager, while coordinating with subject matter experts for process-related support and clarification.

Manage end-to-end freight operations, including load tracking, appointment scheduling, route and transit review, carrier inquiry resolution, accessorial processing, billing coordination, and stakeholder communication. The role monitors shipments from pickup through delivery, updates operational systems, supports accurate accounts payable processing, and resolves issues with carriers, customers, and internal teams in a time-sensitive, shift-based environment.

Lead development of LLM-powered applications and agentic workflows: implement RAG pipelines, vector DB integrations, prompt orchestration, AI agents, and REST microservices. Optimize inference, deployment (containers/CI-CD/cloud), and evaluate model accuracy/hallucination. Debug performance issues and document designs.