Teams at EXL

Leads global IT service delivery and digital workplace operations, including service desks, endpoint compliance, patch management, vendor governance, and ITSM transformation. Manages large teams, improves enterprise user experience and service quality, drives automation and AI-enabled self-service, and establishes SLA, KPI, audit, and operational governance frameworks.

Lead development of LLM-powered applications and agentic workflows: implement RAG pipelines, vector DB integrations, prompt orchestration, AI agents, and REST microservices. Optimize inference, deployment (containers/CI-CD/cloud), and evaluate model accuracy/hallucination. Debug performance issues and document designs.

Lead architecture and delivery of enterprise Generative AI solutions: design LLM-based RAG pipelines, multi-agent systems, and secure cloud deployments; establish LLMOps best practices; advise clients, run PoCs, and mentor engineering teams to operationalize scalable, compliant AI systems.