Teams at Cyncly

Lead AI-enabled customer support initiatives across a SaaS product portfolio. Identify and implement AI triage, automation, deflection and self-service improvements. Own and optimize Zendesk AI capabilities, collaborate with support, product and operations, define success metrics, and communicate outcomes to stakeholders.

The role focuses on designing AI-driven workflows, developing user-friendly interfaces for complex backend logic, and enhancing UI/UX with real-time interactions and performance optimizations.

The role seeks an AI Lead to drive Generative AI and Computer Vision projects, focusing on precise visual transformations and model training while mentoring engineering teams in best practices.