Teams at CrewBloom

Manage therapist-client scheduling, authorization tracking, and data integrity to ensure Medicaid-compliant, continuous ABA services. Optimize schedules, resolve disruptions same-day, coordinate with BCBAs and families, maintain EHR/Zoho records, and generate utilization and coverage reports to inform operations.

Handle very high-volume WhatsApp customer messaging (≈20,000 messages over five weeks), provide accurate product information, resolve inquiries, drive B2C sales, coordinate 24/7 team coverage, document interactions, and maintain customer satisfaction.

Provide phone, email, and chat support to clients using the background screening platform. Resolve inquiries, assist with account setup and orders, train clients on billing and system functionality, collaborate with internal teams to obtain documentation, and maintain strong client relationships while meeting response and resolution targets.