Jobs at CommandLink

Support and deliver managed network services for business customers, focusing on SD-WAN, Internet circuits, VoIP, VPNs, routers, firewalls, and related services. Responsibilities include troubleshooting, configuration, customer onboarding, vendor coordination, issue ownership, customer communication, and mentoring other engineers. The role requires strong networking expertise, particularly with Versa Networks, firewall configuration, routing protocols, NAT, QoS, and network design.

Own and improve the Command|Alert alerting platform, including rule evaluation, anomaly detection, event correlation, reliable Kafka and OpenSearch pipelines, and downstream notifications. Convert security and network telemetry into usable topologies and dependency maps, support LLM-based alert generation, resolve production issues, lead reliability improvements, deliver independent projects, and mentor engineers while shaping technical direction.

Own and operate large-scale backend systems supporting network, SD-WAN, SASE, and security infrastructure. Build services, APIs, data pipelines, and automation primarily in Go and Python. Lead system design, incident response, post-mortems, reliability improvements, and greenfield development. Mentor engineers, guide technical decisions, improve engineering productivity, and collaborate across teams on complex platform initiatives.

Own end-to-end architecture and roadmap for a network monitoring product: API and UI, topology and dependency modeling, discovery/onboarding, alert history screens, data contracts with telemetry/classification services, performance-focused topology visualizations, cross-team technical leadership, and mentoring.

Lead decomposition of a PHP monolith into Go microservices, design and operate scalable distributed systems (Kafka, Temporal, OpenSearch, Memgraph), integrate network telemetry and third-party APIs, maintain Terraform-managed cloud infrastructure, enforce SLAs/SLOs and CI/CD quality, mentor engineers, participate in on-call rotations, and drive platform architecture and reliability.

Own the architecture and roadmap for a high-reliability, multi-channel alerting service. Design routing, escalation, Temporal workflows, per-tenant configuration, channel integrations, delivery guarantees, and long-running state. Drive cross-team alignment and mentor engineers to ensure reliable, composable notification delivery.

Lead architecture and reliability for a high-scale alerting pipeline: evaluate rule- and ML-based detections, ensure end-to-end delivery and idempotency, correlate diverse telemetry into topologies for LLM-driven reasoning, mentor engineers, and drive org-level technical decisions.