Teams at Cisive

Reviews, validates, and processes vaccination and immunization records for background screening and compliance programs. Verifies document completeness, authenticity, and adherence to client and regulatory requirements; identifies missing or expired information; updates internal systems; performs data entry and quality checks; escalates exceptions; and protects confidential healthcare information while meeting productivity, accuracy, SLA, and turnaround-time targets.

Implements, maintains, upgrades, monitors, and troubleshoots server infrastructure across operating systems, storage, virtualization, email, Active Directory, and cloud environments. Develops standards, procedures, documentation, and disaster recovery practices; supports users through tickets and direct assistance; manages equipment procurement and installation subcontractors; participates in projects; and provides on-call and remote support.

Leads quality assurance for US criminal background verification operations. Oversees audit coverage, feedback closure, calibration sessions, auditor coaching, certification, compliance with FCRA and reporting restrictions, defect analysis, CAPA, dashboards, and stakeholder escalations. The role validates court records, dispositions, identifiers, reportability decisions, and audit trails while driving accuracy, consistency, and continuous improvement across the quality team.