Teams at Cision

Process, proofread, format, quality-check, and distribute client press releases and multimedia content through domestic and international wire circuits. Manage order completion, client relationships, account records, reporting, workflow logs, and website service feeds while ensuring accuracy, regulatory compliance, timely delivery, and adherence to departmental procedures. Provide editorial guidance and customer service while supporting team quality and performance objectives.

Leads technical teams responsible for enterprise collaboration and productivity platforms, including Microsoft 365, Teams, SharePoint, Power Platform, Slack, Five9, and Google Workspace. Oversees 24/7 support, incident response, governance, integrations, service reliability, vendor relationships, licensing, and continuous improvement. Partners cross-functionally on security, compliance, migrations, modernization, automation, and platform strategy while managing operational metrics, budgets, documentation, and on-call coverage.

Lead customer onboarding and implementation for Cision platforms: run discovery, success planning, training, platform configuration, and milestone tracking to ensure timely value realization and high customer satisfaction while coordinating cross-functionally.