Search the 5 jobs at Cision

Responsible for managing VoC program and CX dashboards, leading a team member, and providing actionable insights to stakeholders. Requires 5 years of experience in B2B SaaS, stakeholder management, data visualization, decision-making, and problem-solving skills.

Support the Insights Manager in running the VoC program, collaborating with RevOps for data hygiene, and maintaining CX dashboards. Qualifications include 2 years of experience in B2B SaaS, technical understanding, problem-solving skills, communication skills, user experience knowledge, and data handling expertise.

The Manager, Business Data is responsible for data aggregation, cleansing, analysis, and reporting to support informed decision-making. They collaborate with business units and senior leaders to drive data integrity and establish reporting mechanisms.

The Lifecycle Technical Administrator role at Brandwatch involves managing the customer journey, supporting internal systems, executing technical implementations, and ensuring alignment with product and business strategy. Responsibilities include user support, email journey customization, system monitoring, and maintaining expertise in relevant software. Minimum qualifications include a Bachelor's degree or equivalent experience in CRM systems in a SaaS business.

The Customer Support Specialist (CSS) is responsible for promptly handling customer support requests through various channels, resolving issues, providing product information, and ensuring customer satisfaction. The role involves collaborating with internal teams, maintaining best practices, and contributing to sales growth by enhancing customer experience. Key qualifications include strong customer focus, adaptability, communication skills, and experience in customer-interacting roles.