The Principal Insights Analyst is responsible for providing insights on risk and churn, building dashboards, delivering churn reports, and supporting leaders with data analysis. This role requires collaboration across departments to ensure data hygiene and improve self-service capabilities.
The Principal Insights Analyst is responsible for the regular insights around risk and churn in the business. This individual will be responsible for building and maintaining dashboards that serve as leading indicators of success for our CX leaders, across Gainsight and SFDC. They will improve the self-serve capabilities and reduce time delivering reports, providing more time for insights and action.
Essential Duties and Responsibilities
- Aggregating data across various sources to present visually appealing dashboards that support our CX leaders in improving goals for retention and upsell.
- Delivers the monthly churn and risk reports, adding insightful recommendations for the leaders to take action with their teams.
- Supporting leaders with ad hoc requests for analysis to support their business cases and presentations.
- Engaging closely with QA on data where needed and looking for ways to incorporate AI/Automation to reduce manual work in this area.
- Aligning with Rev Ops and Finance to ensure we are all maintaining the same data hygiene and logic.
Minimum Required Qualifications
- Bachelor’s degree. Experience in an analytics role at a large SaaS business will be considered in lieu of degree.
- Experience working with Salesforce CRM
- Demonstrated Experience working with business intelligence tools including Power BI, Tableau and Domo
- Experienced in stakeholder management and stakeholder communications.
- Able to articulate complex concepts in a clear and concise manner.
- Experience working in a highly collaborative, dynamic, and team-oriented work environment.
- High level of general technical understanding.
- Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors.
- Proficient in MS Office (primarily Excel)
Top Skills
Domo
Excel
Power BI
Salesforce CRM
Tableau
Similar Jobs
Artificial Intelligence • Big Data • Cloud • Software
As a Principal Database Administrator, you will enhance performance across various RDBMS and big-data technologies. Responsibilities include database performance optimization, backup management, security protocol implementation, disaster recovery planning, and collaborative work with development teams to ensure scalability and efficiency.
Top Skills:
Microsoft SqlMongoDBMySQLOraclePostgresSQL
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
SailPoint seeks a Senior Data Engineer to design and implement robust data ingestion and processing systems. Responsibilities include developing scalable data pipelines, integrating diverse data sources, leveraging AWS services, and using tools like Apache Airflow for orchestration. Candidates should have extensive experience in data engineering and relevant technologies.
Top Skills:
Apache AirflowAWSDockerFlinkKubernetesSpark
Agency • Digital Media • eCommerce • Professional Services • Software • Analytics • Consulting
The Database Administrator will ensure the integrity, security, and performance of the databases, focusing on optimizing SQL queries, verifying configurations, and managing migrations. They will monitor performance, establish backup protocols, and document procedures while collaborating with development and operations teams.
Top Skills:
Ms Sql ServerMySQLOraclePostgres
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
