Jobs at Certa

Design, build, and deploy production generative AI features, including LLM applications, RAG pipelines, and agentic systems. Develop scalable Python and cloud backend services, evaluate model accuracy and performance, optimize reliability and cost, and implement monitoring, security, and observability. Collaborate with product, design, and engineering teams while mentoring teammates and exploring emerging AI technologies.

Own end-to-end delivery of complex enterprise SaaS implementations from kickoff through go-live and stabilization. Lead requirements discovery, project planning, scope and change control, risk management, cross-functional engineering and QA coordination, and executive client communications. Serve as the primary client contact, translate business needs into technical requirements, manage timelines and budgets, resolve blockers, and improve delivery methodologies.

Own and architect scalable test infrastructure, establish quality strategies, optimize test suites and CI/CD performance, manage AWS-based test environments, develop reporting and testing tools, and mentor junior SDET engineers. The role requires advanced TypeScript, Playwright framework expertise, API/UI test orchestration, software design patterns, AWS, Docker, Git, reporting tools, and performance optimization experience.

Provide post-implementation technical support for Certa’s SaaS platform. Investigate and resolve customer issues, troubleshoot configurations and integrations, manage support tickets and escalations within SLAs, document resolutions, and share knowledge. The role requires distinguishing support work from implementation changes, identifying recurring issues, and recommending platform improvements while communicating clearly with enterprise customers and internal Product and Engineering teams.

Own Certa’s end-to-end product design vision and create intuitive, AI-native experiences for complex enterprise workflows. Lead discovery, research, prototyping, validation, and delivery while establishing trustworthy AI design principles. Partner with Product, Engineering, and Customer teams, influence leadership, and build a high-performing design culture through mentoring, critique, and experimentation.

Lead customer-facing technical implementations for Fortune 500 clients. Discover and optimize third-party risk and compliance processes, configure workflows, forms, logic, scoring, approvals, integrations, and data flows in Certa Studio, and debug cross-system issues. Own project governance, testing, cutover, go-live, hypercare, and handoff. Use production LLMs and scripting to build solutions, identify platform limitations, and create reusable templates and accelerators.