What's the Work-Life Balance Like at Braze?

Braze’s approach to work-life balance is rooted in flexibility and support during life’s most important moments. Employees are empowered to prioritize both their careers and personal lives, with policies and a culture that make it possible to fully show up in both.

“The work-life balance is comforting. I became a mom while at Braze, and having the space to celebrate and the flexibility to be home with my sons are benefits that can’t be understated.”

Braze’s approach to work-life balance extends to creating inclusive, family-friendly experiences that help employees integrate their personal and professional lives. By supporting parents and caregivers through global initiatives, the company fosters a culture where family is not separate from work, but welcomed as part of the broader community.

“Our Take Your Kids to Work Day has quickly evolved into a global event across Braze offices. Re-launched in New York City headquarters, it was adopted in our London, Sydney and Singapore offices. As part of this initiative, we hosted engaging, fun and educational activities for children of all ages, showcasing Braze’s support to parents and caregivers integrating our home lives with our professions.”

Braze’s approach to work-life balance goes beyond flexibility, creating space for employees to share their personal interests and connect outside of their day-to-day roles. By encouraging individuals to bring their passions into the workplace, the company fosters a more engaging and well-rounded environment where people can connect on a human level.

“In addition to ERGs focused on individual identities, Braze also hosts companywide ‘Braze Passions’ sessions during which any employee can lead a show-and-tell-style video call showcasing what they’re passionate about. One of the early ones I attended was a cooking workshop led by a product manager who had worked as a professional chef for many years. He led us around his kitchen and discussed knives, chopping techniques for onions — that I still use! — and other tidbits.”

How does Braze ensure sustainable workloads for its sales teams?

Enterprise software sales is a high-pressure job and can be a pretty intense environment. Being energized by Braze’s vision, product, company culture and celebrating our customers’ successes keeps motivation high. But, like any revenue team at a high-growth, publicly traded company, we navigate the realities of heavy workloads, and ensuring a sustainable workload is not a perfect science. We focus on sustainable workloads by working to ensure our efforts are highly efficient and impactful to the business, and by removing operational roadblocks. We maintain open communication lines with reps to identify bottlenecks, misaligned resources or signs of capacity strain early, and then take action to make sure everyone is supported.

Closing a deal that helps the world’s leading brands transform how they connect with their customers is genuinely exciting, and that sense of impact and shared wins is a big part of what makes the intensity worth it at Braze. Best of all? You’ll work alongside brilliant minds who are just as fun to hang out with as they are exceptional at what they do.

What benefits or rituals help your employees recharge during high-volume periods?

During high-volume moments, like the end of a quarter, our focus is on maintaining momentum while actively supporting and celebrating our people. You might find our team recharging with a stroll around Madison Square Park, enjoying the sun on our office terraces, getting an in-office massage or attending a virtual mediation hosted by our HealthyMinds at Braze ERG, or at our favorite neighborhood pub or karaoke bar, celebrating together when the day is done.

Braze also invests in well-being more broadly, from flexible PTO that allows people to take the time they actually need to our annual wellness festival in May, a dedicated companywide event to help employees recharge. This mix of everyday rituals and company-backed well-being programs reflect a culture that genuinely embodies work-life harmony.

How do leaders encourage work-life balance while maintaining performance excellence?

I view high performance and team well-being as mutually reinforcing engines, not competing

priorities. Maintaining this balance is a continuous, collective effort. As a manager, by treating my team as individuals with autonomy to manage their territories like entrepreneurs, I foster a culture of ownership, develop trust, and am able to offer flexibility to encourage work-life balance without sacrificing results. I encourage my team to take time away from work to recharge and will also be the first one to ask to hear about their time away! I also encourage my team to completely unplug while on PTO. 

It’s also important to me that I lead by example here. Braze’s culture makes this easier than you might expect at a high-growth, global company: flexible PTO, leadership that openly prioritizes our well-being, and the feeling that when you push hard, it’s toward something exciting.