Teams at Availity

Leads 24x7 NOC operations, major incident management, cloud infrastructure support, monitoring, and operational excellence. Oversees incident response, SLA and reliability targets, stakeholder communications, shift handoffs, runbooks, ITSM processes, root-cause analysis, and automation. Manages AWS and Azure environments, Linux and Windows systems, networking, Kubernetes, databases, and monitoring platforms. Mentors NOC engineers and drives continuous improvement across production support operations.

Leads the Application Support team for enterprise SaaS applications, serving as the highest technical escalation point. Oversees complex production incidents, customer escalations, root cause analysis, release readiness, API and integration troubleshooting, and operational improvements. Partners with Engineering, Product, Salesforce, Cloud Operations, and Customer Success. Recruits, coaches, and develops support engineers while improving technical capabilities, support processes, and platform stability.

Supports high-volume talent acquisition through candidate sourcing, profile screening, interview scheduling, candidate communication, hiring trackers, ATS updates, feedback follow-up, offer documentation, background verification, recruitment events, and onboarding handoffs. The role partners with recruiters, hiring managers, interviewers, and global stakeholders while maintaining accurate candidate data, protecting confidential information, and improving recruiting processes and candidate experience.