Jobs at Availity

Leads 24x7 NOC operations, major incident management, cloud infrastructure support, monitoring, and operational excellence. Oversees incident response, SLA and reliability targets, stakeholder communications, shift handoffs, runbooks, ITSM processes, root-cause analysis, and automation. Manages AWS and Azure environments, Linux and Windows systems, networking, Kubernetes, databases, and monitoring platforms. Mentors NOC engineers and drives continuous improvement across production support operations.

Leads the Application Support team for enterprise SaaS applications, serving as the highest technical escalation point. Oversees complex production incidents, customer escalations, root cause analysis, release readiness, API and integration troubleshooting, and operational improvements. Partners with Engineering, Product, Salesforce, Cloud Operations, and Customer Success. Recruits, coaches, and develops support engineers while improving technical capabilities, support processes, and platform stability.

Supports high-volume talent acquisition through candidate sourcing, profile screening, interview scheduling, candidate communication, hiring trackers, ATS updates, feedback follow-up, offer documentation, background verification, recruitment events, and onboarding handoffs. The role partners with recruiters, hiring managers, interviewers, and global stakeholders while maintaining accurate candidate data, protecting confidential information, and improving recruiting processes and candidate experience.

Leads end-to-end product strategy, discovery, delivery, and optimization for healthcare products serving providers, payers, and partners. Owns multi-quarter roadmaps, customer and market research, product metrics, prioritization, and cross-functional execution. Partners with engineering, design, QA, data, sales, and operations while managing and mentoring product managers. Requires strong healthcare technology experience, strategic decision-making, stakeholder influence, and accountability for measurable business outcomes.

Supports hotline and outbound calling activities, verifies and captures status information, investigates rejection causes, validates source documents, corrects discrepancies, conducts online and internal research, and maintains spreadsheets, reports, and documentation. The role requires accurate data handling, attention to detail, compliance with privacy standards, and effective task prioritization.

Provides senior-level application and production support for SaaS products. Leads P1 and P2 incident investigations, advanced troubleshooting, service restoration, log analysis, root-cause analysis, release validation, and defect escalation. Partners with Product and Engineering teams, develops runbooks and support standards, mentors junior engineers, and drives corrective actions and service reliability improvements. The role supports applications, APIs, integrations, authentication systems, cloud infrastructure, and customer environments.

Own the strategy, roadmap, and lifecycle of provider data management products, including directories, registries, master data, data quality, enrichment, and APIs. Translate customer and business needs into product requirements, guide discovery and delivery, define metrics, and collaborate with engineering, data science, analytics, UX, AI, and healthcare stakeholders. Use SQL, analytics, experimentation, and emerging technologies to improve provider data accuracy, operational efficiency, and customer outcomes.

Designs, develops, configures, integrates, and supports scalable ServiceNow applications and platform capabilities. Responsibilities include scripting, workflow automation, CMDB and CSDM support, REST and SOAP integrations, platform administration, upgrades, testing, deployment, troubleshooting, documentation, and production support. The role collaborates with stakeholders in Agile teams, contributes to DevOps and CI/CD practices, and ensures solutions meet security, governance, audit, and FedRAMP requirements.

Leads emerging product innovation from opportunity discovery through prototyping, pilots, product-market validation, commercialization, and scale. Owns AI, data, analytics, automation, and platform product strategies; establishes experimentation and stage-gate governance; develops investment cases and go-to-market plans; and aligns cross-functional teams and executives. Manages product leaders, builds incubation practices, and drives measurable customer, revenue, efficiency, and strategic outcomes.

Leads multiple software engineering teams in India, overseeing managers and technical leaders while driving delivery of complex cloud-native products and platforms. Establishes engineering practices for quality, reliability, security, testing, observability, and operational excellence. Partners with Product, Engineering, Security, Operations, and global stakeholders on architecture, modernization, automation, and AI-assisted development. Responsible for recruiting, mentoring, retaining talent, and improving organizational effectiveness, engineering productivity, and delivery predictability.

Lead the User & Organization platform owning identity, access, and org lifecycle for a multi-tenant healthcare SaaS. Define roadmap, drive discovery, prioritize backlog, partner with engineering on APIs and RBAC, ensure NIST/HIPAA/HITRUST alignment, and work with internal and external stakeholders to deliver IAL/AAL-compliant identity and provisioning services.

Supervises a high-volume international voice support team, ensuring service levels, quality, productivity, compliance, and customer issue resolution. Provides coaching, performance management, training, and escalation handling. Analyzes support metrics and root causes, prepares reports, coordinates with stakeholders, and implements process improvements. The role also manages support resources, budgets, and vendor relationships while supporting healthcare revenue cycle and practice management products.

Build and enhance test automation frameworks using Selenium, Cucumber BDD, Java, and Gherkin. Develop automated test suites and perform functional, regression, integration, API, and microservices testing. Collaborate with developers and product teams to define acceptance criteria, troubleshoot automation failures, resolve defects, improve test coverage and resilience, and deliver stable, high-quality releases.

Provides first-line production support for enterprise applications by monitoring Splunk and New Relic dashboards, investigating alerts, triaging incidents, managing tickets, documenting evidence, escalating issues, and supporting maintenance and deployment windows. The role requires monitoring knowledge, incident management skills, clear communication, and the ability to handle multiple production incidents. Familiarity with AWS data platforms and Python, SQL, Scala, or Shell is preferred.

Design, develop, and maintain cloud-native microservices in Java; deploy containerized applications on AWS EKS; work with Aurora/PostgreSQL, Redis; troubleshoot production issues; contribute to architecture and CI/CD.

Leads brand and visual storytelling across marketing, executive communications, digital experiences, presentations, video, motion graphics, social media, events, and environmental design. Develops scalable templates and design systems, translates complex business concepts into compelling visuals, maintains brand consistency, and collaborates with executives, marketing, content, development teams, vendors, and production partners.

Design, develop, and maintain enterprise-grade ServiceNow solutions (ITSM/ITOM/IRM/GRC/CSM/etc.) in a FedRAMP environment. Build workflows, integrations (REST/SOAP/MID/Integration Hub), maintain CMDB health, lead DevOps/CI-CD and ATF, conduct code reviews, mentor juniors, manage upgrades/patches, ensure platform security/compliance, and provide on-call production support.

Lead L3 escalation and run a 24x7 NOC shift for multi-cloud infrastructure. Manage incident command, proactive monitoring, alert tuning, Terraform automation, Kubernetes/EKS operations, cloud networking, database availability, and mentor L2 engineers to reduce MTTD/MTTR.