Jobs at Availity

Lead end-to-end recruitment for senior, specialized, and business-critical roles across technology, product, data, security, and corporate functions in India. Build proactive talent pipelines, provide market intelligence, advise hiring leaders, manage candidate assessments and offers, improve recruiting analytics and processes, and coach recruiters on sourcing and stakeholder management.

Manages one to two software engineering teams delivering platform and application solutions. Responsibilities include hiring, career development, Agile delivery, roadmap execution, technical problem-solving, process improvement, team metrics, code reviews, technical debt reduction, and collaboration with internal and external stakeholders. The role requires hands-on Java or Python development, front-end expertise, AWS experience, understanding of LLMs and Agentic AI, and strong knowledge of software development, architecture, data modeling, and concurrent project delivery.

Provides developer-grade technical support for customer and internal application issues. Investigates code, APIs, authentication, databases, logs, telemetry, cloud components, and distributed systems to reproduce defects and identify root causes. Partners with Engineering, Product, QA, and customers to resolve issues, creates technical escalations and documentation, supports releases and production incidents, improves diagnostic tooling, and mentors junior support engineers. The role emphasizes code comprehension, debugging, integration troubleshooting, and production investigation rather than feature development.

Corporate Counsel will independently manage commercial, technology, corporate, compliance, and healthcare-related legal matters in India. Responsibilities include drafting and negotiating SaaS, licensing, vendor, professional services, confidentiality, and data protection agreements; advising on HIPAA, HITECH, payer, and revenue cycle regulations; managing disputes and regulatory inquiries; developing policies; identifying risks; and providing practical legal guidance to stakeholders across India and the United States.

Provides technical and operational support for the Availity Extend platform and integrations. Responsibilities include incident and alert handling, application/API/authentication troubleshooting, root cause analysis, ServiceNow ticket documentation, escalation coordination, API validation, production release testing, knowledge-base maintenance, customer communication, and continuous improvement. The role works with engineering, product, Salesforce, cloud operations, NOC, customer success, and client integration teams in a fast-paced, global support environment.

Leads the design, development, deployment, and production support of complex software systems. Makes system-level architecture decisions, ensures scalability, reliability, security, observability, and compliance, and uses AI-assisted tools responsibly. Mentors engineers, conducts design and code reviews, resolves technical blockers, improves engineering practices, and collaborates with product, architecture, security, cloud operations, and quality teams. The role requires hands-on programming, distributed-systems expertise, automated testing, CI/CD, operational readiness, and production troubleshooting.

Leads 24x7 NOC operations, major incident management, cloud infrastructure support, monitoring, and operational excellence. Oversees incident response, SLA and reliability targets, stakeholder communications, shift handoffs, runbooks, ITSM processes, root-cause analysis, and automation. Manages AWS and Azure environments, Linux and Windows systems, networking, Kubernetes, databases, and monitoring platforms. Mentors NOC engineers and drives continuous improvement across production support operations.

Leads the Application Support team for enterprise SaaS applications, serving as the highest technical escalation point. Oversees complex production incidents, customer escalations, root cause analysis, release readiness, API and integration troubleshooting, and operational improvements. Partners with Engineering, Product, Salesforce, Cloud Operations, and Customer Success. Recruits, coaches, and develops support engineers while improving technical capabilities, support processes, and platform stability.

Leads end-to-end product strategy, discovery, delivery, and optimization for healthcare products serving providers, payers, and partners. Owns multi-quarter roadmaps, customer and market research, product metrics, prioritization, and cross-functional execution. Partners with engineering, design, QA, data, sales, and operations while managing and mentoring product managers. Requires strong healthcare technology experience, strategic decision-making, stakeholder influence, and accountability for measurable business outcomes.

Designs, develops, configures, integrates, and supports scalable ServiceNow applications and platform capabilities. Responsibilities include scripting, workflow automation, CMDB and CSDM support, REST and SOAP integrations, platform administration, upgrades, testing, deployment, troubleshooting, documentation, and production support. The role collaborates with stakeholders in Agile teams, contributes to DevOps and CI/CD practices, and ensures solutions meet security, governance, audit, and FedRAMP requirements.

Leads emerging product innovation from opportunity discovery through prototyping, pilots, product-market validation, commercialization, and scale. Owns AI, data, analytics, automation, and platform product strategies; establishes experimentation and stage-gate governance; develops investment cases and go-to-market plans; and aligns cross-functional teams and executives. Manages product leaders, builds incubation practices, and drives measurable customer, revenue, efficiency, and strategic outcomes.

Lead the User & Organization platform owning identity, access, and org lifecycle for a multi-tenant healthcare SaaS. Define roadmap, drive discovery, prioritize backlog, partner with engineering on APIs and RBAC, ensure NIST/HIPAA/HITRUST alignment, and work with internal and external stakeholders to deliver IAL/AAL-compliant identity and provisioning services.

Design, develop, and maintain enterprise-grade ServiceNow solutions (ITSM/ITOM/IRM/GRC/CSM/etc.) in a FedRAMP environment. Build workflows, integrations (REST/SOAP/MID/Integration Hub), maintain CMDB health, lead DevOps/CI-CD and ATF, conduct code reviews, mentor juniors, manage upgrades/patches, ensure platform security/compliance, and provide on-call production support.