Jobs at American Express Global Business Travel

Supports workforce management scheduling and real-time operations, including schedule posting, exception processing, training and overtime scheduling, mailbox management, queue monitoring, and real-time skill changes. Maintains WFM data integrity, balances staffing and service levels, recommends voluntary time off and overtime, presents KPI and staffing results, and partners with forecasting teams. Requires rotational UK and US shifts, including 24/7 availability.

Processes event-based contracts electronically, verifies payment information and policy compliance, enters contract details, educates stakeholders and vendors on procurement requirements, and coordinates approvals with procurement and legal teams. The role requires strong communication, customer service, organization, attention to detail, deadline management, and proficiency with computer applications. It is a virtual position based in India, preferably Mumbai, Gurgaon, or Bangalore, with an early start time to support global customers.

Leads partner operations and strategic co-sell execution by designing PartnerTap workflows, mapping Salesforce accounts to partner systems, developing co-sell playbooks, and managing partner data integrity. Oversees data privacy, systems integration, pipeline reporting, revenue attribution, and program ROI dashboards. Partners cross-functionally with Sales, Marketing, Legal, Procurement, Finance, Sales Operations, and IT to improve deal velocity and revenue outcomes.

Design and scale automation and AI-driven solutions for security governance, risk, and compliance. Build evidence-collection pipelines, integrate GRC platforms with security and IT systems, develop scripts and workflow tools, and apply LLMs to control testing, evidence review, policy mapping, and risk reporting. Establish guardrails for accurate and compliant AI outputs while partnering with security, engineering, data, and business teams to improve compliance operations and security posture.

Designs and manages IAM and IGA solutions focused on securing AI agents, MCP integrations, service accounts, applications, and other non-human identities. Responsibilities include access governance, provisioning, certifications, segregation-of-duties controls, credential-less authentication, AI-aware authorization, risk remediation, incident response, compliance reporting, and stakeholder collaboration. The role also configures IGA connectors, supports AI governance initiatives, and helps automate IAM operations.