Teams at Alpaca

Lead Alpaca’s global Trading API customer experience organization, including General and VIP Support. Build a follow-the-sun coverage model, establish service standards and KPIs, improve support through data, AI, automation, and self-service, and develop high-performing teams. Partner with Product, Engineering, Trading, Operations, Compliance, and Sales to resolve recurring issues, improve customer workflows, and support institutional trading customers.

Drive the Trading API and Alpaca Connect Marketplace roadmap, including partner onboarding, app discovery, OAuth experiences, and platform utilities. Define product strategy and requirements, analyze customer behavior and ROI, own product metrics, optimize acquisition and retention funnels, and lead go-to-market initiatives that increase adoption, trading volume, and revenue. Collaborate with engineering, design, data, marketing, sales, partnerships, and operations.

Manage global equity settlement operations across international markets, including trade matching, settlement exception resolution, cash and position reconciliations, and aged-fail remediation. Coordinate with custodians, counterparties, trading, finance, compliance, and engineering teams. Support SEC, FINRA, and global regulatory controls, reporting, audits, and process improvements. Use SQL, Metabase, and automation tools to improve operational efficiency and analytics.