Teams at Alorica

Manage and oversee customer support operations for international voice (US shift), ensure high CSAT by resolving customer queries via calls, troubleshoot issues, build trust, produce reports/presentations, and lead a mid-size operations unit in a rotational office-based schedule.

No specific responsibilities or qualifications were included in the provided job description content.

Lead end-to-end payroll operations for multi-country and multi-state workforces. Ensure tax and regulatory compliance, oversee payroll staff, drive process improvements, support system conversions and acquisitions, and serve as escalation point for complex payroll issues.