Jobs at Alorica

Manage and oversee customer support operations for international voice (US shift), ensure high CSAT by resolving customer queries via calls, troubleshoot issues, build trust, produce reports/presentations, and lead a mid-size operations unit in a rotational office-based schedule.

No specific responsibilities or qualifications were included in the provided job description content.

Lead end-to-end payroll operations for multi-country and multi-state workforces. Ensure tax and regulatory compliance, oversee payroll staff, drive process improvements, support system conversions and acquisitions, and serve as escalation point for complex payroll issues.

Handle inbound customer calls to resolve queries, diagnose issues, and provide solutions. Build rapport and empathy to achieve high CSAT. Research and troubleshoot problems and work US shift (24x7) schedules.

Provide customer support and resolve customer queries via inbound calls. Empathize with customers, research and troubleshoot issues, identify solutions, and deliver high CSAT. Must be able to work US shifts in a 24x7 environment.

The Sr Manager Customer Experience Operations will lead customer service initiatives, improve customer interactions, and foster a positive team environment at Alorica.

The Learning Specialist III at Alorica is responsible for enhancing customer service through effective learning programs and training initiatives.

The Learning Specialist role focuses on enhancing employee training and development to improve customer service experiences as part of Alorica's mission.

The Learning Specialist will enhance employee training and development through effective learning programs and ensure alignment with company goals.

The Learning Specialist will support training and development initiatives, enhance employee skills, and improve customer service delivery within the company.

Manage customer support operations, resolve queries, ensure customer satisfaction, and lead a team of 100-200 employees. Require strong communication and operational skills.

The Learning Specialist will develop, implement, and assess training programs to enhance employee performance and customer service quality.

The Sr. Director of Customer Experience will lead initiatives to enhance customer interactions and create exceptional experiences while managing a large team and driving performance improvements.

The Learning Specialist will focus on developing training programs and supporting employee learning initiatives to enhance customer service experiences.

Manage customer experience team ensuring high customer satisfaction. Responsibilities include troubleshooting, resolving queries, and building credibility with customers.

The Team Manager Customer Experience will oversee customer support operations, ensuring high customer satisfaction through effective communication and problem-solving in a 24/7 environment.

The Manager Customer Experience Operations role focuses on providing customer support, resolving inquiries, and ensuring high customer satisfaction scores through effective communication and problem-solving in a 24/7 environment.

The Team Manager Customer Experience is responsible for providing customer support, resolving queries via calls, and ensuring high CSAT scores by building trust and understanding customer needs.

Manage IT business engagement, solutions development, and architecture. Collaborate to enhance customer experience globally across teams.

The Team Manager for Customer Experience is responsible for resolving customer queries, enhancing customer satisfaction, and managing a mid-sized operations unit within the BPO industry.