Five9 has expanded its operations in India by opening two new data centers located in Delhi and Mumbai. These facilities are designed to enhance customer experience strategies by offering a unified platform that supports various India calling regions. Customers can either use Five9 as their primary telecommunications provider or integrate their existing local services with the company’s Bring Your Own Carrier, or BYOC, solution, facilitating smoother and quicker implementations. Five9 provides the Intelligent CX Platform, a comprehensive suite of solutions that enhances customer experiences through AI, enabling hyper-personalized interactions.
The new data centers will not only speed up support and implementation in the region but also allow organizations to effectively scale their customer experience strategies. This expansion is aimed at driving brand value, enhancing operational scalability and increasing reliability. The centers also offer comprehensive telephony and networking services, including the purchase of phone numbers and the provision of local and long-distance services, which are crucial for powering agents in India by managing voice traffic through Five9’s network solutions.
Five9 has secured the Department of Telecommunications, or DoT, Unified License (Virtual Network Operator) in India, enabling it to offer access services, national long distance and international long distance services. This licensing strengthens Five9’s ability to partner with local carriers and internet service providers. This strategic move positions Five9 to power advanced customer experiences in the region, leveraging local infrastructure and regulatory compliance to meet the growing demands of their customer base.
