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Information Technology • Cybersecurity
The Senior Tier 3 Technical Support Engineer provides expert technical assistance, optimizes support processes, and mentors junior staff, focusing on complex software issues using automation and microservices.
Top Skills:
AnsibleAWSAzureBashDockerPowershellPythonSysinternals SuiteZendesk
Information Technology • Cybersecurity
Lead and mentor a technical support team, manage complex escalations, optimize workflows with automation, and enhance cross-team collaboration to improve customer experience.
Top Skills:
AWSAzureBashDatadogGrafanaJIRAKubernetesN8NPowershellPythonRetoolSQLTinesZapierZendesk
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