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Technical Support Executive responsible for providing customer support, troubleshooting technical issues, collaborating with internal teams, and working on SQL queries and functions.

The IT Help Desk Support Specialist serves as the initial point of contact for technical support within the organization, offering both remote and on-site assistance for operating systems, software, and hardware. Responsibilities include administering the IT environment, managing device deployments, overseeing IT aspects of employee on- and off-boarding processes, following up on ticket requests, upholding IT guidelines, managing IT equipment, and keeping internal documentation up to date.

Conduct baseline research and prepare summary reports for due diligence reports. Collect, analyze, and evaluate research information using various sources. Identify relevant risks and discrepancies. Meet customer requirements and production deadlines. Work in a team-oriented environment and comply with laws and regulations.