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Provide advanced technical support for Boomi integrations: troubleshoot APIs, protocols, and logs; use tools like Postman, Wireshark, and Charles Proxy; work with Java/Groovy/JavaScript, Kubernetes, and enterprise systems (Salesforce, NetSuite, Hadoop); leverage AI for diagnostics and collaborate with customers and engineering teams to resolve complex integration issues.

Manage accounts receivable and SaaS billing tasks, resolve billing inquiries with customers, and support revenue recognition. Use NetSuite, SFDC, and Excel to analyze large datasets, collaborate with Sales, Customer Success, and Finance, and ensure billing accuracy and timely issue resolution during EST shift hours.

As a Product Support Engineer, you'll troubleshoot customer issues, develop solutions, and work with various technologies to ensure operational success while providing global support during remote and future in-office hours.

Provide high-level technical support and troubleshooting for Boomi integrations, diagnose root causes across integrations, APIs, and OS/Java logs, use diagnostic tools and protocols to resolve customer issues, collaborate globally in a follow-the-sun model, and transition to in-office Hyderabad with overnight shift coverage.

Provide high-level technical support and troubleshooting for Boomi AtomSphere customers, resolve complex integration and connectivity issues, analyze logs and network traces, collaborate across teams, and communicate technical solutions clearly to non-technical customers. Work follow-the-sun shifts and transition to Hyderabad office.

Frontline Product Support Engineer for Boomi AtomSphere delivering global, follow-the-sun technical support. Troubleshoot integrations, APIs, networks, and logs; use tools like Postman, Wireshark, and Charles Proxy; work with Kubernetes, Windows/Linux, Salesforce/NetSuite/Hadoop; communicate solutions to nontechnical customers and collaborate across teams. Shift is 1:30 AM–10:30 AM IST with eventual Hyderabad office transition.

The Principal Engineer will develop systems and software, mentor other engineers, resolve customer issues, and guide the software development process.

The Senior Systems Development Engineer at Boomi designs and builds demos and PoCs, manages demo environments, and partners with teams to ensure technical solution alignment with business needs.

Design, build, and maintain the ServiceNow Community portal and integrations. Develop custom widgets, gamification, moderation rules, and workflows to convert forum content into KB articles and CSM cases. Administer forum architecture, access controls, and analytics; integrate AI features like auto-tagging and content recommendations.

Design, architect, implement, test, and document Boomi integration solutions. Gather customer requirements, deploy Molecule/Atom runtimes with HA/DR, troubleshoot integrations, follow best practices, manage projects, and maintain high customer satisfaction and SLAs.