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Top Operations & Support Jobs in New Delhi, DL
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Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Monitor real-time contact center volumes across channels, manage intraday staffing and schedule adjustments using WFM tools, analyze data to identify trends and root causes, process time-off and schedule exceptions, communicate with stakeholders, and maintain accurate WFM profiles.
Top Skills:
Aspect EwfmAvaya CmsCalabrioGenesysGoogle SheetsIexExcelTeleoptiVerint/Blue Pumpkin
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