Manage client onboarding and CDD/KYC reviews, coordinate with onshore teams, handle client queries, track missing requirements, escalate complex issues, support high-volume onboarding projects, coach team members, and contribute to process improvements while ensuring regulatory compliance.

Lead and manage end-to-end Service of Process operations, ensuring compliance, SLA adherence, and high accuracy. Drive process improvements, KPI monitoring, MIS reporting, stakeholder collaboration, and team development. Handle escalations, cross-jurisdictional coordination, and operational governance while maintaining productivity and service quality.