Owns technical operations, integrations, troubleshooting, upgrades, monitoring, and security governance for PingFederate, PingID MFA, and Ping Directory. Designs SSO and OAuth/OIDC integrations, resolves critical authentication incidents, supports HA/DR environments, manages certificates, coordinates vendors, drives compliance and process improvements, and mentors junior staff. The role also develops automation, documentation, monitoring standards, and risk-based security recommendations across enterprise IAM services.