The Workforce Management Specialist will implement, configure, and maintain the Kronos Workforce Management system to enhance efficiency. Responsibilities include customization, system maintenance, user support, business analysis, training, and staying updated on Kronos features.
Title
Workforce Management Specialist
Job Description
The WFM Specialist: Kronos Consultant will play a key role in implementing, configuring, and maintaining the Workforce Management system to optimize workforce efficiency and productivity. The consultant will collaborate with internal teams, analyze business requirements, and provide expertise in Kronos solutions.
Responsibilities:
Implementation and Configuration:
- Lead the implementation and configuration of Kronos Workforce Management modules based on business requirements
- Customize and optimize Kronos applications to meet organizational needs
- Facilitate seamless integration with existing systems and applications
System Maintenance and Support:
- Provide ongoing support for the Kronos system, troubleshooting issues, and resolving technical problems
- Perform regular system updates and maintenance tasks to ensure optimal performance
- Collaborate with IT and HR teams to address user inquiries and concerns
Business Analysis:
- Work closely with business stakeholders to understand workforce management needs
- Analyze and document business processes to identify opportunities for improvement
- Translate business requirements into Kronos system configurations (survey)
Training and Documentation:
- Develop and deliver training programs for end-users on Kronos system functionalities
- Create comprehensive documentation for system configurations, processes, and best practices
Stay Current on Kronos Updates:
- Stay informed on the latest Kronos updates, features, and industry best practices
- Evaluate and recommend new functionalities that align with organizational goals
Qualifications:
- Bachelor’s degree in information technology, Computer Science, or a related field
- 5 + years proven experience in time and attendance systems, preferably Kronos Workforce Management or in a similar role
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a team environment
- Certifications in Kronos solutions are a plus
Additional Requirements:
- Willingness to travel, if necessary, for on-site implementations or client meetings
- Flexibility to work outside regular business hours during system upgrades or critical issue resolution
Education
National Diploma: Information Technology (Required)
Languages
English
Top Skills
Kronos
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