As a WFM Solution Architect, you will oversee the technical delivery of product solutions, manage business requirements, ensure secure deployment, and enhance the WFM platform through capacity planning and technical training.
Join our Team
About this opportunity:
Join Ericsson's Managed Services Delivery Platform (MSDP) team and be part of a high-impact Solution Development group at the heart of how we manage customer networks globally. The Workforce Management (WFM) system is a critical component of our MSDP portfolio, enabling efficient work order distribution, field force scheduling, and end-to-end network operations across multi-customer and multi-country environments. As a WFM Solution Architect, you will own the technical delivery of product solutions, driving continuous improvement across the full lifecycle of the WFM platform.
What you will do:
Lead end-to-end solution design and delivery on the WFM platform - from requirement gathering through to testing, release, and go-live support.
Act as Technical Lead for business requirement implementation, including preparation of solution descriptions, estimation, and gap analysis.
Serve as the key interface between customers, pre-sales leads, release managers, scrum masters, and delivery managers.
Facilitate security standards and drive risk management procedures within the program.
Develop and maintain solution documentation for implementers, customers, operations, and support teams.
Provide on-site customer support during testing and go-live phases to ensure successful deployment.
Contribute to capacity planning, performance enhancement, and continuous product improvement initiatives.
Deliver technical training to both customer technical staff and internal teams.
The skills you bring:
Hands-on experience with Workforce Management tools, specifically the IFS suite (FSM & PSO), including administration, business rules configuration, and customer adaptations.
Strong development expertise in Microsoft .NET (C#), XML, XSL, Web Services, and IIS.
Proficiency in AngularJS, HTML5, JavaScript, and Oracle databases.
Experience with SDLC and technical leadership across design, coding, testing, and integration phases, including Java/PLSQL/.NET code reviews.
Familiarity with DevOps tools such as Jenkins, Bitbucket, and Ansible for CI/CD pipelines.
Understanding of cloud-based architectures and the ability to rapidly adapt to new technologies.
Knowledge of telecom operations frameworks such as eTOM and ITIL.
Excellent problem-solving, consultative, and stakeholder management skills with experience working in agile, matrixed, and international environments.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 782871
About this opportunity:
Join Ericsson's Managed Services Delivery Platform (MSDP) team and be part of a high-impact Solution Development group at the heart of how we manage customer networks globally. The Workforce Management (WFM) system is a critical component of our MSDP portfolio, enabling efficient work order distribution, field force scheduling, and end-to-end network operations across multi-customer and multi-country environments. As a WFM Solution Architect, you will own the technical delivery of product solutions, driving continuous improvement across the full lifecycle of the WFM platform.
What you will do:
Lead end-to-end solution design and delivery on the WFM platform - from requirement gathering through to testing, release, and go-live support.
Act as Technical Lead for business requirement implementation, including preparation of solution descriptions, estimation, and gap analysis.
Serve as the key interface between customers, pre-sales leads, release managers, scrum masters, and delivery managers.
Facilitate security standards and drive risk management procedures within the program.
Develop and maintain solution documentation for implementers, customers, operations, and support teams.
Provide on-site customer support during testing and go-live phases to ensure successful deployment.
Contribute to capacity planning, performance enhancement, and continuous product improvement initiatives.
Deliver technical training to both customer technical staff and internal teams.
The skills you bring:
Hands-on experience with Workforce Management tools, specifically the IFS suite (FSM & PSO), including administration, business rules configuration, and customer adaptations.
Strong development expertise in Microsoft .NET (C#), XML, XSL, Web Services, and IIS.
Proficiency in AngularJS, HTML5, JavaScript, and Oracle databases.
Experience with SDLC and technical leadership across design, coding, testing, and integration phases, including Java/PLSQL/.NET code reviews.
Familiarity with DevOps tools such as Jenkins, Bitbucket, and Ansible for CI/CD pipelines.
Understanding of cloud-based architectures and the ability to rapidly adapt to new technologies.
Knowledge of telecom operations frameworks such as eTOM and ITIL.
Excellent problem-solving, consultative, and stakeholder management skills with experience working in agile, matrixed, and international environments.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 782871
Ericsson Gurugram, Haryana, IND Office
Ericsson Gurugram Hub - Ericsson India Global Services (Delhi NCR) Office
Set near the Aravalli hills, this area blends green surroundings with modern office parks. Quieter than central Gurugram but well connected, offering a calmer workday with easy access to city hubs.
Ericsson Gurugram, Haryana, IND Office
Ericsson Gurgaon Head Office - Ericsson India (Delhi NCR) Office
One of India’s biggest corporate hubs with offices, metro access, restaurants and cafés all nearby. Fast-paced, urban and well connected, ideal for professionals who want energy, convenience and strong networking.
Ericsson Noida, Uttar Pradesh, IND Office
Ericsson Noida Hub (Delhi NCR) Office
Modern commercial district with wide roads, metro connectivity and growing residential areas. Close to malls, food hubs and offices, offering a practical balance between work, commute and daily life.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Automation Manager will lead automation opportunities in network operations and deployment, focusing on business transformation using technology strategies and AI.
Top Skills:
AIBlockchainData AnalyticsRpa
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Technology Manager will develop and implement technology strategies, lead customer solution development, manage PoCs, and participate in technology strategy forums.
Top Skills:
Artificial IntelligenceCloud NativeGenerative AiSecuritySoftware Technology
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Sr Engineer role at Ericsson involves analyzing, designing, and optimizing telecom networks. Responsibilities include engaging customers, defining work scope, estimating costs, and utilizing data analytics tools for service delivery.
Top Skills:
AutomationData AnalyticsEricsson'S Analytics SolutionsNetwork DesignTelecom Networks
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
