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Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for overseeing the day-to-day operations of the hotel’s recreational facilities, including pools, fitness centers, sports areas, and children’s activities. You will lead the recreation team in delivering high-quality guest experiences through a variety of activities and events. You will design and implement engaging recreational programs, promote wellness initiatives, and ensure guest safety. As a Wellness Supervisor, you’re not just overseeing daily recreation operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Oversee daily recreation operations: Manage all aspects of day-to-day recreation services, including guest experience, food and beverage offerings, marketing, merchandising, reservations, systems, budgeting, and reporting
- Lead engaging programs and activities: Oversee the coordination and promotion of all recreation offerings, including pool and water activities, tennis tournaments, children’s programs, and special events
- Enhance guest service delivery: Monitor service quality and guest satisfaction trends, proactively addressing concerns and identifying opportunities for improvement
- Inspire and develop the team: Train, supervise, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build an engaged and high-performing team
- Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Previous experience in recreation management, hospitality, or a similar role, preferably within a hotel or resort setting.
- Proven leadership and team management skills.
- Strong organizational and communication skills, with the ability to plan and execute recreational activities for diverse guest groups.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including weekends, evenings, and holidays.
- A passion for guest service and recreation, with a strong understanding of wellness and leisure trends.
