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Serves hotel guests and members by taking and delivering food and beverage orders promptly and professionally. Maintains extensive menu knowledge, follows licensing, hygiene, safety, security, and grooming standards, keeps service stations stocked, handles guest queries, and reports issues appropriately. Provides consistently high-quality service while supporting Hilton VIP and member experiences.
A Waiter/ess (Server) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.
Responsibilities
As a Waiter/ess (Server), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess (Server) will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage guest queries in a friendly, timely, and efficient manner.
- Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents.
- Ensure knowledge of menu and all products.
- Ensure mis-en-place is well stocked at all floor stations.
- Follow correct reporting procedures if faced with issues.
- Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner.
- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Be aware of Hilton members/ VIPs staying in the hotel and ensure service is up to standard.
Qualifications
A Waiter/ess (Server) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Positive attitude.
- Good communication skills.
- Committed to delivering high levels of customer service.
- Excellent grooming standards.
- Flexibility to respond to a range of different work situations.
- Ability to work on your own or in teams.
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience in Food and Beverage department and/or industry.
- Previous experience of cash handling.
Knowledge of Food Hygiene Regulations
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