Vendor Manager

Team: 

At the Compliance team as Vendor Management, we are dedicated to ensuring high-quality performance from our vendor network. We oversee the Consumer and Compliance business for Coinbase, taking on roles as coordinators, facilitators, communicators, performance managers, and strategy executors with excellence. Our geographical footprint spans multiple countries, both within and outside India.

Role Paragraph: 

We are seeking a highly skilled and experienced Third Party Vendor Manager to oversee and manage third-party vendors within the compliance domain for our Business Process Outsourcing (BPO) operations. The ideal candidate will possess in-depth knowledge of compliance requirements, vendor management best practices, and a proven track record of effectively managing vendor relationships. This role plays a critical part in ensuring adherence to regulatory standards and operational excellence within our organization.

What you’ll be doing (ie. job duties): 

• Relationship management with Vendors
• Performance management with Vendors
• Internal stakeholder management
• Generate insights and present it to Vendors and Internal stakeholders
• Create and/or execute strategies to improve vendor performance
• Ensure vendors are compliant with Coinbase requirements policy wise and contractually
• Find solutions to performance related problems with a Lean Six Sigma mindset

What we look for in you (ie. job requirements): 

Qualifications:

• Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field. Master's degree or professional certification (e.g., CSCP, CIPP) is a plus.
• Minimum of 10 years of experience in operations / vendor management, preferably within the BPO industry 
• Minimum 3-5 years of experience in compliance domain (AML, KYC, ORM, Fraud Investigations or CAMS certification ).
• Deep understanding of regulatory compliance requirements, such as GDPR, HIPAA, PCI-DSS, etc.
• Proven track record of successfully managing third-party vendor relationships and driving operational excellence.
• Strong negotiation, and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Proficiency in using vendor management tools, contract management systems, and MS Office Suite.
• Open to working on-site in Gurgaon, India

Cross-functional Collaboration: (Must Have)Collaborate with internal stakeholders, including Legal, Compliance, Operations, and IT, to ensure alignment on vendor management processes, requirements, and objectives.Participate in cross-functional meetings and initiatives to support organizational goals and strategic initiatives.Vendor Relationship Management: (Must Have)

• Develop and maintain strong, collaborative relationships with third-party vendors within the compliance domain.
• Serve as the primary point of contact for vendor communications, escalations, and issue resolution.
• Conduct regular vendor performance reviews and ensure compliance with contractual agreements and service level agreements (SLAs).

Performance Monitoring and Reporting: (Must Have)

• Develop key performance indicators (KPIs) and metrics to measure vendor performance and compliance.
• Generate regular reports and dashboards to provide insights into vendor performance, compliance status, and areas for improvement.
• Present findings and recommendations to senior management and stakeholders as needed.

Nice to haves:

Risk Management: (Desirable)

• Identify and assess potential risks associated with third-party vendor relationships, including operational, financial, and reputational risks.
• Develop risk mitigation strategies and controls to minimize exposure and ensure business continuity.
• Monitor and evaluate changes in the regulatory landscape and industry trends that may impact vendor risk profiles.

Contract Negotiation and Management: (Desirable)

• Lead contract negotiations with third-party vendors to ensure favorable terms and conditions that align with organizational objectives and compliance requirements.
• Monitor contract expiration dates and proactively initiate contract renewals or amendments as necessary.

Process Excellence: (Desirable):

• Use Lean Sigma principles to identify and solve problems
• Create, establish and stress-test governance mechanisms to drive performance and process compliance
• Create and/or revisit  KPI/KRA standards and goals for achieving business objectives

Position ID:  P57326

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Job Location: The location for this role is Gurgaon and this is not a remote role.