Manager - UX Design

UX Manager - ZAIDYN Platform
About ZS
ZS is a management consulting and technology firm focused on transforming global healthcare and beyond through data, science, technology, and human ingenuity. We partner with leading organizations to solve complex business challenges, accelerate innovation, and create measurable impact through advanced analytics, artificial intelligence, and digital transformation.
About the Role
ZS seeks a User Experience (UX) Design Manager to join our ZAIDYN UX team in our Pune office. The ZAIDYN UX team is a diverse, collaborative and talented group with offices in India and the United States. The UX team within this group owns the user-centered strategy, research and design in support of the ZAIDYN platform of commercial, clinical, and medical products. The ideal candidate is a strong UX/UI designer with experience leading and working in cross-functional digital product teams.
The UX Manager is a player-coach leader accountable for the end-to-end user experience of a ZAIDYN product area while building and developing a high-performing design team. The role blends hands-on design leadership, strategic ownership, and people management in equal measure. We are looking for someone who has 10+ years experience as a UX Designer with at least 3 years in UX Design leadership/management. A bachelor's degree in a relevant field is required.
ZAIDYN is a complex, enterprise-grade, data-dense B2B platform. You will set the bar for design quality through direct involvement, grow the designers around you, and connect product-level UX work to platform-wide standards. Modern UX leadership means designing for interconnected systems spanning users, agents, data, and workflows, applying AI fluently in day-to-day design work, and tying design decisions to measurable adoption, retention, and growth.
What You'll Do

• Own the experience. Drive end-to-end UX outcomes for your product area, including usability, adoption, quality, and feasibility, with an explicit success metric and baseline for every initiative.

• Lead hands-on. Contribute directly to strategy, problem framing, complex workflows, and data-dense UI, stepping in personally on ambiguous, high-risk, or agentic design challenges.

• Develop the team. Hire, coach, and grow UX designers and Leads; maintain development plans, run performance cycles, and foster an accountable, high-performing critique culture.

• Enable delivery. Set team operating rhythms, ensure resourcing and prioritization, remove roadblocks, and improve productivity and delivery predictability.

• Influence cross-functionally. Keep Product, Engineering, Data, and Customer Success aligned on scope and tradeoffs; turn disagreement into documented decisions and advocate for UX with clear, evidence-based rationale.

• Align to the platform. Connect your area's work to broader ZAIDYN efforts, collaborate with peer UX Managers on shared standards, and uphold design-system governance and accessibility as non-negotiable.

• Contribute to cross-platform UX initiatives. Including our AI Pattern library and design system, UX metric collection, UX/UI process improvements, and other approaches to grow our team's impact and delivery of successful product experiences.

What You'll Bring

• People leadership. Proven experience managing and developing UX designers, including hiring, coaching, and performance management.

• Enterprise craft. Demonstrated success delivering UX for complex, enterprise-grade products, operating at both strategic and execution levels on ambiguous, cross-functional initiatives.

• Complex domains. Experience in domains such as finance, banking, insurance, or healthcare, including data-heavy workflows and logic-based systems (formulas, rules, algorithms).

• AI-driven design. Active, advanced use of AI design tools in daily work, with the ability to show how AI accelerates workflows and improves quality, speed, or decision-making, beyond basic concept or prototype generation.

• Agentic experiences. Experience designing interfaces for systems that act on users' behalf, making intent, autonomy, transparency, and control clear, safe, and trustworthy.

• Demonstrated UX/UI skills. Candidate will have a strong portfolio showcasing impactful, best-practice based UX and UI design.

What Success Looks Like

• Measurable improvements in product experience, usability, and adoption (e.g., CSAT, SUS, design-system adherence, accessibility).

• A strong, engaged UX team with clear growth, accountability, and healthy retention.

• Effective operation as both a strategic leader and a hands-on contributor.

• Strong alignment across product teams, with design decisions consistently grounded in evidence and tied to business and customer outcomes.