Coordinate and manage IT service transitions using ITIL practices: plan timelines, onboard/offboard services, liaise with stakeholders and vendors, manage risks, maintain documentation, ensure service readiness and compliance, and produce transition reports and trackers.
WE’RE HIRING FOR A TRANSITION PROJECT COORDINATOR IN NAVI MUMBAI, INDIA!
Excis is a global IT support leader, driven by innovation and collaboration. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
Key Roles & Responsibilities
Transition Planning & Coordination
- Develop
and manage transition plans, timelines, and milestones.
- Coordinate
transition activities between internal teams, vendors, customers, and
stakeholders.
- Ensure
all transition deliverables are completed as per project schedule.
Project & Service Transition Management
- Support
onboarding/offboarding of IT services, applications, or infrastructure.
- Manage
service transition activities aligned with ITIL best practices.
- Assist
in transitioning projects from implementation to operations/support teams.
Stakeholder Management
- Act
as a single point of contact during transition activities.
- Conduct
transition meetings, status calls, and governance reviews.
- Provide
regular updates to leadership, customers, and project teams.
Documentation & Knowledge Transfer
- Ensure
all operational documents, SOPs, runbooks, and process documents are
updated.
- Coordinate
knowledge transfer sessions between project and support teams.
- Maintain
transition trackers, risk logs, and issue registers.
Risk & Issue Management
- Identify
transition risks, dependencies, and potential service impacts.
- Track
and escalate issues affecting transition timelines or service quality.
- Implement
mitigation and contingency plans.
Service Readiness & Compliance
- Verify
operational readiness before go-live or handover.
- Ensure
SLA, KPI, and compliance requirements are met.
- Coordinate
UAT, signoffs, and acceptance criteria completion.
Vendor & Resource Coordination
- Coordinate
with third-party vendors and service providers.
- Track
resource allocation and transition support requirements.
- Ensure
smooth collaboration between cross-functional teams.
Reporting & Governance
- Prepare
transition status reports, dashboards, and metrics.
- Monitor
progress against timelines and service objectives.
- Support
audit and governance requirements during transitions.
Common Transition Activities
- Infrastructure
migration
- Application
handover
- Managed
services transition
- Vendor
transition
- Data
centre migration
- Cloud
migration
- Service
onboarding/offboarding
- Process
transition
- Infrastructure
migration
Requirements
Typical Skills Required
- IT
Service Management (ITIL)
- Project
Coordination & Transition Management
- Stakeholder
& Vendor Management
- Risk
Management
- Documentation
& Reporting
- Communication
& Presentation Skills
- Knowledge
of Infrastructure, Cloud, Networking, or Application Support
- Tools:
ServiceNow, Jira, MS Project, Excel, PowerPoint
Benefits
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in India.
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