Job Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Transaction Specialist within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.
Job Responsibilities:
- Conduct remediation reviews for checks that have failed certain systemic validation criteria.
- Compare information on the Magnetic Ink Character Recognition (MICR) line of checks or deposits with the data file and make necessary repairs/corrections.
- Review fields such as routing number, check number, account number, and dollar amount.
- Repair checks received through deposit-friendly ATMs, Quick Deposit, and the Virtual Payment Center (VPC).
- Process more than 69 million items each year at processing sites in Fort Worth, Texas, and Bengaluru, India.
- Perform duties within established service level requirements.
- Escalate any issues, as appropriate, in a timely manner.
- Exhibit the highest standards of customer service to customers.
Required Qualifications, Skills and Capabilities:
- Any Graduate
- fresher or minimum 2 years experience
- Good typing speed.
- Be consistently thorough, accurate, and credible when performing duties.
- Adaptability to meet challenges and changes.
- Proficiency in Microsoft Office Suite.
- Good verbal and written English communication skills.
- Rotational shift (including night shift )and willing to work over weekend
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
